Student Financial Services Counselor

A Financial Services Counselor is a highly motivated professional who is responsible for maintaining knowledge base and of federal, state, University and institutional student aid funding as well as regulations and procedures, while providing professional assistance to students in an active, fast paced environment, working as part of a team as well as independently with little supervision. The Financial Services Counselor is responsible to advise and assist students with financial services and continuity to ensure compliance with federal/state regulations and procedures. Organizational skills as well as a demonstrated ability to protect confidential records and communications are a must, along with strong computer and software skills. Evening, weekend and some travel will be required for this position.

Essential Functions:
• Promote Franciscan ideals and adherence to the Mission of the University as demonstrated by the University Ideal Characteristics. As we are an equal opportunity employer committed to Franciscan values, all employees share responsibility for advancing diversity, equity, and inclusion in the performance of their roles while demonstrating service orientation, respect for all, intellectual curiosity, solution focus and innovation, and mutual accountability.
• Educate students on budgeting, debt management, and alternative ways to manage expenses associated with a college education
• Counsel students and families in obtaining federal, state and private funding, and establish whether students meet required criteria for the funding
• Respond to questions, requests for financial aid information in person, by phone & email
• Assure consistent application of office policy & procedure
• Represent the University on and off campus at recruitment events, financial aid information sessions, and open house events
• Maintain strict confidentiality of all activities in the Office of Student Financial Services
• Participate in professional development opportunities and professional organizations on the regional, state, and national levels including: PHEAA, PASFAA, NASFAA, PowerFaids, etc

Additional Responsibilities:
• Serve as a one of the office VA School Certifying Official (SCO) and liaison to the Department of Veteran Affairs and PA State Approving Agency
• Responsible for verifying partnership and tuition reimbursement eligibility for prospective and current students
• Assist office with student file completion, packaging, review of award changes, importing/exporting of files through EdConnect and reconciliation with COD, processing of R2T4 calculations, payment plan set up and adjustment, taking and posting payments to student accounts, and other duties as required.