Assistant Director, Financial Aid

Job Specific Task List:

% – Oversee the day-to-day operations related to student financial aid at the campus and ensure the effective flow of processes; ensure compliance with Federal and State regulations and College policies; implement office policies that ensure financial aid practices comply with current regulations and procedures; recommend improvements for service delivery and operating procedures; monitor department budget for compliance with HACC fiscal policies and procedures – (Essential)

% – Hire, train, develop, motivate, supervise and evaluate staff consistent with organizational and strategic goals for assigned campus financial aid staff; prioritize, schedule and assign work for all financial aid staff including work- study students; provide technical direction as needed. – (Essential)

% – Responsible for all professional judgment decisions at the campus, such as Satisfactory Academic Progress (SAP) and Maximum Semester appeals; serve as a key member of the SAP committee and provides relevant information to assigned campus; review and decide the outcome of dependency overrides and adjustments due to reduction in income requests; resolve high-level complaints/problems from students, departments, outside vendors/agencies; coordinate the Reversal of Tuition Charges (RTC) petition process and serve as member of RTC committee; approve/deny student bookstore voucher requests. – (Essential)

% – Represent the department at campus meetings and discussions; serve as liaison between departments, external organizations, the public and other agencies; conduct presentations for on-campus and outside groups, such as New Student Orientation and financial aid workshops. – (Essential)

% – Develop expertise in the content area; remain current on trends and new and innovative practices in the field; develop and maintain a network of colleagues through professional organizations and other types of professional alliances. – (Essential)

% – Build and maintain effective communication and relationships with staff, faculty, and members of college leadership; travel to various HACC locations to conduct and participate in meetings, training, and events. – (Essential)

% – Perform other duties assigned. – (Standard)