Financial Aid Assistant

The Financial Aid Assistant serves as a support staff position providing support for the office of financial aid in the areas of front desk/customer service, collection, audit, and review of financial aid application materials, award notification preparation, communications with students and families, and assistance with general office purchasing, billing, and other administrative duties as needed.

This is a full-time (35 hours per week), 12-month, non-exempt (hourly) benefits eligible position.

Job Duties:

1. Communication and Customer Service

Maintains a general knowledge of the broad aspects of University, Federal, and State Financial Aid Programs. Answer and greet the Office of Financial Aid students, parents, and other visitors in person and on the phone in a courteous, responsive, and efficient manner while maintaining student and family confidentiality.

2. Financial Aid Application Review and Preparation

Understand federal income tax returns and requirements regarding the financial aid application criteria. Review and audit submitted documentation.  Communicate with families regarding the financial aid application process, requirements, and documentation.  Upload and record application documentation in both the Banner and Etrieve systems.

3. Financial Aid Award Notification Preparation

Prepare financial aid award notification packets in coordination with the Office of Admission. Communicate regularly with financial aid applicants regarding award changes throughout the academic year.  Coordinate any office mailings for prospective and current students.

4. Office Administration

Serve as the backup to the Financial Aid Office coordinator in managing and maintaining office billing, facilities work orders, and any other requests about the Office of Financial Aid operation.

5. Office Coordination with Staff

Assist the Financial Aid Counselors and Associate Directors with any items related to study abroad, entrance/exit counseling, and on-campus financial aid events.

Perform various departmental duties as requested by supervisors or staff in the department.

Minimum Qualifications:

High School Diploma
Customer service-related experience
Experience in Higher-Education
Knowledge and Skills:

Must be organized, analytical, detail-oriented, able to multi-task and work independently
Accuracy and attention to detail are imperative
Ability to collaborate with others and exercise sensitivity to matters of confidentiality
Excellent oral and written communication skills
Commitment to student service
Preferred Qualifications:

Associate’s degree
Customer Service related work experience
Physical Requirements:

Able to remain standing or sitting for extended periods of time
Able to move up to 10 pounds
Able to work indoors, office setting
Job Exempt:

NoSalary Range:

16.00-19.05

The offer rate will be based on a review of the candidate’s credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Benefits:

Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to):

Flexible scheduling options determined by role;
Medical, prescription drug, vision, dental, life, and long-term disability insurance options
An outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions)
Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!)
Full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods.
A comprehensive employee wellness program including program incentives
A myriad of other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card